Terms of service

Last updated: 8 October 2026

Overview

Welcome to Mello Soothe! Mello Soothe is a trading name of & Other Ways. The terms "we", "us" and "our" refer to & Other Ways, trading as Mello Soothe. Mello Soothe operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a curated shopping experience (the "Services"). Mello Soothe is powered by Shopify, which enables us to provide the Services to you.

The terms and conditions below, together with any policies referred to in them (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.

Please read these Terms carefully. They include important information about your legal rights and cover areas such as warranties and limitations of liability. Nothing in these Terms affects your statutory rights as a consumer, including your rights under the Consumer Rights Act 2015.

By visiting, interacting with or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, you should not use or access our Services.

Section 1 – Access and Account

By agreeing to these Terms, you confirm that you are at least the age of majority where you live, and that you have given your consent for any of your minor dependants to use the Services on devices you own, purchase or manage.

To use the Services, including browsing our online store or buying any of the products or services we offer, you may be asked to provide certain information, such as your email address and your billing, payment and shipping details. You confirm that all the information you provide is correct, current and complete, and that you have the right to provide it.

You are responsible for keeping your account login details secure and for all activity on your account. You may not transfer, sell, assign or license your account to anyone else.

Section 2 – Our Products

We have made every effort to show our products accurately in our online store. However, colours or product appearance may differ slightly from how they appear on your screen, depending on your device and its settings.

Product descriptions may change from time to time. We may discontinue any product at any time and may limit the quantities of any product we offer to any person, region or jurisdiction, on a case-by-case basis. Changes will not affect orders we have already accepted.

Product safety. Mello Soothe is a wearable heat and massage belt designed to provide soothing warmth and comfort. It is a comfort product and is not a medical device. It is not intended to diagnose, treat, cure or prevent any disease or medical condition, and nothing on the Services is medical advice. If you have severe, unusual or persistent pain, are pregnant, have a medical condition, an implanted device such as a pacemaker, reduced sensitivity to heat, or circulation problems, speak to a doctor before use. Always follow the instructions supplied with the product. Do not use it while sleeping, on broken or irritated skin, or for longer than recommended, and stop using it if you feel discomfort or notice redness. The product is not suitable for children or for anyone unable to remove it or sense heat.

Section 3 – Orders

When you place an order, you are making an offer to buy. We may accept or decline your order at our discretion, for example if a product is out of stock, a price was clearly wrong, or we suspect fraud. Your order is not accepted until we confirm acceptance, and we must receive and process your payment first. If we do not accept, change or cancel an order, we will try to let you know using the email address, billing address and/or phone number you gave when ordering, and we will refund any payment you've made for it.

Returns, refunds and cancellations are covered by our Refund Policy, which includes our 100-day money-back guarantee and your legal right to cancel within 14 days of receiving your order.

You confirm that your purchases are for your own personal or household use and not for commercial resale or export.

Section 4 – Prices and Billing

Prices, discounts and promotions may change without notice. The price you pay will be the price in effect when you place your order, as shown in your order confirmation email. Prices for UK customers are shown in pounds sterling (GBP) and include VAT. Prices for US customers are shown in US dollars (USD), and sales tax may be added at checkout where required. Standard delivery to the UK and US is free.

Prices in our online store may differ from prices offered by third-party stores. From time to time we may run promotions with their own terms and conditions. If the terms of a promotion conflict with these Terms, the promotion terms apply.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases, and to keep your account details, including your email address and card details, up to date so we can complete your transactions and contact you when needed.

You confirm that (i) the card details you provide are true, correct and complete, (ii) you are authorised to use the card for the purchase, (iii) your card issuer will honour the charges, and (iv) you will pay the charges at the posted prices, including any applicable taxes.

Section 5 – Shipping and Delivery

Delivery times and terms are set out in our Shipping Policy. Delivery times are estimates. We are not responsible for delays caused by couriers, customs processing or events outside our reasonable control, but we will help you if your order is delayed, lost or arrives damaged. Ownership of the products and responsibility for them pass to you when they are delivered to the address you gave us.

Section 6 – Intellectual Property

Our Services, including all trademarks, brands, text, displays, images, graphics, product reviews, video and audio, and the design, selection and arrangement of them, are owned by Mello Soothe, its affiliates or licensors, and are protected by UK and international copyright, trademark and other intellectual property laws.

These Terms allow you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the material on the Services without our prior written consent. Except as expressly set out in these Terms, nothing grants you a licence or other rights under any patent, trademark, copyright or other intellectual property of Mello Soothe, Shopify or any third party. All rights not expressly granted are reserved by Mello Soothe.

The Mello Soothe name, logo, product and service names, designs and slogans are trademarks of Mello Soothe or its affiliates or licensors. You must not use them without our prior written permission. Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs and slogans on the Services belong to their respective owners.

Section 7 – Optional Tools

As part of the Services, you may be given access to tools offered by third parties, which we do not monitor or control.

We provide access to these tools "as is" and "as available", without any endorsement. Your use of optional third-party tools is at your own risk and discretion, and you should make sure you are familiar with and accept the terms on which the relevant third-party provider offers them.

We may also offer new features through the Services in the future, including new tools and resources. These will also form part of the Services and be subject to these Terms.

Section 8 – Third-Party Links

The Services may contain material and links to websites provided or operated by third parties, including embedded third-party features. We are not responsible for examining or evaluating the content or accuracy of any third-party material or website you choose to visit. If you leave the Services to access these, you do so at your own risk.

We are not responsible for any harm or damage related to your use of third-party websites, or your purchase or use of any products, services, resources or content on them. Please review the third party's policies and practices carefully before you engage in any transaction. Complaints, claims, concerns or questions about third-party products and services should be directed to the third party.

Section 9 – Relationship with Shopify

Mello Soothe is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Mello Soothe. By using the Services, you acknowledge that Shopify is not responsible for any aspect of any sale between you and Mello Soothe, including any injury, damage or loss resulting from purchased products and services, and you release Shopify and its affiliates from all claims, damages and liabilities arising from or related to your purchases and transactions with Mello Soothe. This does not affect your rights against us.

Section 10 – Privacy Policy

All personal information we collect through the Services is subject to our Privacy Policy, and certain personal information may be subject to Shopify's Privacy Policy. By using the Services, you acknowledge that you have read these privacy policies.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve them for you. Information you submit to the Services will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you live, in order to provide services to you. Please see our Privacy Policy for more details on how we, Shopify and our partners use your personal information.

Section 11 – Feedback

If you submit, upload, post, email or otherwise send us any ideas, suggestions, feedback, reviews, proposals, plans or other content (together, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute and display that Feedback in any medium for any purpose, including commercial use. For example, we may use it to operate, provide, evaluate, improve and promote the Services.

You also confirm that: (i) you own or have all necessary rights to your Feedback; (ii) you have disclosed any payment or incentive you received in connection with it; (iii) any review reflects your honest opinion and genuine experience; and (iv) your Feedback complies with these Terms. We are not obliged to keep your Feedback confidential, to pay you for it, or to respond to it.

We may, but are not obliged to, monitor, edit or remove Feedback that we reasonably consider unlawful, offensive, threatening, defamatory, obscene, misleading or otherwise objectionable, or that infringes anyone's intellectual property or these Terms.

You agree that your Feedback will not infringe the rights of any third party, including copyright, trademark, privacy, personality or other personal or proprietary rights, and will not contain defamatory or otherwise unlawful, abusive or obscene material, or any computer virus or other malware. You may not use a false email address, pretend to be someone else, or otherwise mislead us or others about the origin of any Feedback. You are responsible for any Feedback you post and its accuracy.

Section 12 – Errors, Inaccuracies and Omissions

Occasionally, information on the Services may contain typing errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, delivery times or availability. We may correct any errors, inaccuracies or omissions and update information at any time. If an error affects an order you have already placed, we will contact you and you can choose to continue with the corrected order or cancel it for a full refund.

Section 13 – Prohibited Uses

You may use the Services for lawful purposes only. You may not use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to break any international, national or local law or regulation; (c) to infringe our intellectual property rights or those of others; (d) to harass, abuse, insult, harm, defame, intimidate or disparage any of our staff or any other person; (e) to send false or misleading information; (f) to send, knowingly receive, upload, download, use or re-use any material that does not comply with these Terms; (g) to send, or arrange the sending of, any advertising or promotional material, including "junk mail", "chain letters", "spam" or similar; (h) to impersonate or attempt to impersonate any other person or organisation; or (i) to engage in any other conduct that restricts or prevents anyone's use or enjoyment of the Services, or which we reasonably believe may harm Mello Soothe, Shopify or users of the Services, or expose them to liability.

You also agree not to: (a) upload or send viruses or any other malicious code that affects or may affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, extract, sell, resell or exploit any part of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm or pretext the Services; (e) use any robot, spider, scraper, data gathering or extraction tool, automated device or process, AI tool (such as agentic AI) or other automated or manual means to access the Services, except as allowed under Section 14; or (f) interfere with, bypass or circumvent the security or authorisation features, robot exclusion headers or other measures we use to restrict access to the Services. We may suspend, disable or close your account if we reasonably determine that you have broken these Terms.

Section 14 – Agents

14.1 This section ("Agent Terms") applies if you use, allow, enable or cause the deployment of an Agent to access, use or interact with any Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or organisation, and that can run on behalf of or using a person's device without direct supervision.

14.2 No Agent may access, use or interact with the Services unless, at all times, it identifies itself and operates in strict accordance with the requirements of section 14.4. In addition, no Agent may access, use or interact with the Services if we have asked it not to.

14.3 We may limit, including by technical measures, whether and how any Agent accesses, uses and interacts with the Services.

14.4 Agents must: (i) in all HTTP/HTTPS requests, identify that the request comes from an Agent and disclose the Agent's name by including "Agent/[agent name]" in the request's user agent string; (ii) not conceal or obscure that any access, use or interaction comes from an Agent, for example by (a) mimicking human behaviour and interaction patterns, or (b) completing or circumventing CAPTCHAs or other measures intended to distinguish computers from humans; (iii) answer truthfully any question or prompt asking whether interactions are coming from a human or a computer; and (iv) not circumvent or avoid any measure intended to block, limit, modify or control whether and how Agents access, use or interact with the Services.

Section 15 – Termination

We may end this agreement or your access to the Services (or any part of them) if we reasonably believe you have broken these Terms, or otherwise on reasonable notice. You will remain liable for all amounts due up to and including the date of termination, and we will still fulfil, or refund, any orders we have already accepted.

The following sections continue to apply after termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver and Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

Section 16 – Disclaimer of Warranties

General information on the Services (for example blog posts, tips and guides) is provided for general information only and is not medical advice. We do not guarantee that this general information is complete or suitable for your circumstances.

We do not guarantee that your use of the Services (the website itself) will be uninterrupted, timely, secure or error-free.

This section does not limit your statutory rights. Under the Consumer Rights Act 2015, the products we sell must be as described, fit for purpose and of satisfactory quality. If a product is faulty, you are entitled to a repair, replacement or refund, depending on when the fault appears. If you live outside the UK, you may also have rights under your local law that cannot be excluded, and nothing in these Terms affects those rights.

Section 17 – Limitation of Liability

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is obvious that it will happen, or if, when the contract was made, both we and you knew it might happen.

We only supply products for domestic and private use. If you use the products for any commercial or business purpose, we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of your statutory rights in relation to the products (including under the Consumer Rights Act 2015), for defective products under the Consumer Protection Act 1987, or for any other liability that cannot be limited or excluded by law.

Section 18 – Indemnification

You agree to compensate Mello Soothe, Shopify and our affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers for any losses, damages, liabilities or claims, including reasonable legal fees, payable to any third party that arise because of (1) your breach of these Terms or the documents they refer to, (2) your breach of any law or the rights of a third party, or (3) your misuse of the Services.

We will tell you about any claim covered by this section. A failure to tell you promptly will not release you from your obligations unless it materially prejudices you. You will co-operate in the defence of any such claim, including by providing relevant documents.

Section 19 – Severability

If any provision of these Terms is found to be unlawful, void or unenforceable, that provision will still be enforced to the fullest extent permitted by law, and the unenforceable part will be treated as removed from these Terms. This will not affect the validity and enforceability of the remaining provisions.

Section 20 – Waiver; Entire Agreement

If we fail to exercise or enforce any right or provision of these Terms, that does not mean we have waived that right or provision.

These Terms and any policies or operating rules we post on this site or in relation to the Services form the entire agreement between you and us and govern your use of the Services. They replace any earlier agreements, communications and proposals, whether spoken or written, between you and us, including earlier versions of these Terms.

Section 21 – Assignment

You may not transfer or assign this agreement, or any of your rights or obligations under these Terms, without our prior written consent. We may transfer our rights and obligations under these Terms to another organisation. If we do, we will tell you, and this will not affect your rights under these Terms.

Section 22 – Governing Law

These Terms are governed by the law of England and Wales. You can bring legal proceedings in respect of the products or Services in the courts of England and Wales. If you live in Scotland, you can bring proceedings in either the Scottish or the English courts. If you live in Northern Ireland, you can bring proceedings in either the Northern Irish or the English courts. If you live outside the UK, you may also have the right to bring proceedings in your local courts, and you will keep the protection of any mandatory consumer laws where you live.

Section 23 – Headings

The headings in these Terms are for convenience only and do not limit or otherwise affect them.

Section 24 – Changes to These Terms

You can review the most current version of these Terms at any time on this page.

We may update, change or replace any part of these Terms by posting the changes on our website. We will notify you of any material changes as required by law, and the changes will take effect on the date stated in the notice. The Terms in force when you place an order are the ones that apply to that order.

Section 25 – Contact Information

Questions about these Terms should be sent to us at hello@mellosoothe.com.

Our contact details are:
& Other Ways (trading as Mello Soothe)
Unit A, 82 James Carter Road
Mildenhall, Suffolk, IP28 7DE
United Kingdom
hello@mellosoothe.com