Refund policy

Last updated: 8 October 2026

100-Day Money-Back Guarantee

We want Mello Soothe to become part of your monthly routine, and it takes more than one cycle to know whether it suits you. You have 100 days from the day your order arrives to try it. If it isn't right for you, used or unused, you can return it for a full refund of the product price.

To start a return, email us at hello@mellosoothe.com with your order number. Please don't send anything back without contacting us first. We can't accept items sent back without a return request.

Once we accept your return, we'll send you the return address and instructions. Please send back the belt, its charging cable and any accessories, ideally in the original packaging. For change-of-mind returns, you pay the return postage. We recommend a tracked service, because we can't be responsible for parcels lost on the way back to us.

Your Right to Cancel (UK and EU)

Under the Consumer Contracts Regulations (UK) and EU consumer law, you can cancel your order for any reason within 14 days of receiving it. Our 100-day guarantee is in addition to these rights and does not replace them.

Damaged, Faulty or Incorrect Items

Please check your order when it arrives. If your belt arrives damaged, stops working, or isn't what you ordered, email us straight away with your order number and a photo or short video of the problem. We'll send a replacement or give you a full refund, whichever you prefer, and we'll cover any return postage. This doesn't affect your statutory rights under the Consumer Rights Act 2015.

Bundles and Free Gifts

If you bought a bundle of 2 or 3 belts, you can return any or all of them. Each returned belt is refunded at the price per belt you paid in the bundle. If your order included a free gift, return it unused and in its original packaging to get a full refund. If the gift is opened, used, damaged or not returned, we may take its value off your refund. This doesn't affect your statutory rights.

Non-Returnable Items

Gift cards and items marked as final sale can't be returned unless they are faulty.

Exchanges

The quickest way to get a different item is to return the one you have and, once we accept the return, place a new order.

Refunds

We'll inspect your return when it reaches us and email you to say whether your refund is approved. Approved refunds go back to your original payment method within 10 working days, and your bank or card provider may take a few more days to show it. If 15 working days have passed since approval and you still haven't received your refund, contact us at hello@mellosoothe.com.